Returns & Exchanges
Exchanges are processed via you returning the unwanted item for a refund and having you repurchase the new item. You do not need to wait until we process a refund to place the new order. (See Return Info & Process Below)
Ciguera Gear Company accepts returns on the following conditions:
That the item/s still include all of the original packaging, instructions & receipt.
That the item/s have not been used, damaged, or altered in anyway.
Items must be received within 30 days from the delivery date to receive a refund for the ordered items.
Shipping costs will not be refunded.
Note: The cost of return labels on our portal are deducted from the final refund amount and noted in the portal as a "handling fee". All returns will be carefully inspected before giving a refund, or credit. Returns may be subjected to a 25% restocking fee if the item is altered in any way from its original form. Returns are not accepted on sale priced items or custom products.
If you have any questions, feel free to email us at: firstname.lastname@example.org